From doctors updating patient records to nurses coordinating test results, every connection in healthcare communication counts. It keeps teams aligned, patients safe, and organizations compliant with regulations.
But managing calling environments in healthcare is no small task. IT teams face unique challenges, including:
Variphy’s analytics, reporting, and troubleshooting tools simplify UC management, reduce downtime, and ensure compliance. But don’t just take our word for it — let’s explore how three leading healthcare providers transformed their calling environments with Variphy.
Tampa Bay, Florida | 11,000 Phones
Managing multiple CUCM clusters meant keeping track of configuration changes, troubleshooting issues, and generating reports, all while minimizing technician site visits. Their previous tools weren’t cutting it.
Tampa General implemented Variphy’s Change Management and Remote Phone Control solutions, gaining:
By automating reports and enabling remote troubleshooting, Tampa General cut ticket resolution times, reduced costs, and improved patient care.
"I would certainly recommend this product over other solutions, and it's actually saved us money since we're able to replace some of the software that was not quite as robust."
Wake County, North Carolina | 16,000 Phones
WakeMed needed insights to manage a high volume of patient calls effectively. Their existing system made it difficult to track agent performance and call handling efficiency.
With Variphy’s reporting solutions for CUCM and CUBE, WakeMed gained:
WakeMed’s IT and management teams now work more efficiently, ensuring patient calls are handled promptly.
"Variphy has made it easy for our engineering team to present management the information and data they need to make informed decisions. Before Variphy, this process was very complex and cumbersome."
Cleveland, Ohio | 40,000 Phones
With 40,000 devices running on a single CUCM cluster, University Hospitals needed advanced endpoint monitoring, call analytics, and robust change management. Their previous tools lacked the scalability they required.
Variphy provided:
With greater visibility into UC performance, University Hospitals can optimize resources, improve efficiency, and stay ahead of potential system issues.
"It's not like other products that can be real buggy. Right off the bat, the system has what you need, from a system engineer level all the way up to an executive level."
Healthcare IT teams have a new way to get answers fast: Colleen, Variphy's AI Assistant. Instead of configuring filters and building reports by hand, your team can surface insights about your environment just by asking.
Colleen works across your Cisco, Webex, Microsoft Teams, and Zoom Phone data, and everything it creates saves right back into Variphy to refine and share — helping lean healthcare IT teams do more with less. Learn more about Colleen AI Assistant.
With Variphy, your team can move from reactive troubleshooting to proactive UC management, ensuring seamless communication, improved efficiency, and better patient outcomes.
Let’s optimize your Cisco UC environment together. Explore Variphy’s solutions.
Updated on
August 12, 2026
Published on
February 18, 2025
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