From doctors updating patient records to nurses coordinating test results, every connection in healthcare communication counts. It keeps teams aligned, patients safe, and organizations compliant with regulations.
But managing calling environments in healthcare is no small task. IT teams face unique challenges, including:
Variphy’s analytics, reporting, and troubleshooting tools simplify UC management, reduce downtime, and ensure compliance. But don’t just take our word for it — let’s explore how three leading healthcare providers transformed their calling environments with Variphy.
Tampa Bay, Florida | 11,000 Phones
Managing multiple CUCM clusters meant keeping track of configuration changes, troubleshooting issues, and generating reports, all while minimizing technician site visits. Their previous tools weren’t cutting it.
Tampa General implemented Variphy’s Change Management and Remote Phone Control solutions, gaining:
By automating reports and enabling remote troubleshooting, Tampa General cut ticket resolution times, reduced costs, and improved patient care.
Wake County, North Carolina | 16,000 Phones
WakeMed needed insights to manage a high volume of patient calls effectively. Their existing system made it difficult to track agent performance and call handling efficiency.
With Variphy’s reporting solutions for CUCM and CUBE, WakeMed gained:
WakeMed’s IT and management teams now work more efficiently, ensuring patient calls are handled promptly.
Cleveland, Ohio | 40,000 Phones
With 40,000 devices running on a single CUCM cluster, University Hospitals needed advanced endpoint monitoring, call analytics, and robust change management. Their previous tools lacked the scalability they required.
Variphy provided:
With greater visibility into UC performance, University Hospitals can optimize resources, improve efficiency, and stay ahead of potential system issues.
With Variphy, your team can move from reactive troubleshooting to proactive UC management, ensuring seamless communication, improved efficiency, and better patient outcomes.
Let’s optimize your Cisco UC environment together. Explore Variphy’s solutions.
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