Cloud migrations are transforming how businesses manage communication platforms, offering benefits like cost savings, scalability, and improved security. However, transitioning to cloud calling can be a complex process. In a recent webinar, we shared key insights to simplify this journey. Watch the replay to explore essential reports that help businesses plan, execute, and validate their migrations effectively.
https://youtu.be/rPGtuDqPpgM?si=bU-YlM2KZq7xexFM
Effective reporting provides the visibility needed to identify inefficiencies, optimize resources, and ensure smooth transitions. Variphy’s suite of analytics solutions deliver actionable data at every stage of the migration journey.
During the webinar, we covered the most important reports to help you maintain visibility of your environment. Below are the key takeaways:
These reports help organizations understand call flows and inefficiencies, enabling them to decide whether to migrate hunt groups to contact centers. By analyzing metrics like call volume and abandonment rates, businesses can prioritize migrations and allocate resources effectively.
Unused devices can complicate migrations and increase costs. Dormant phone reports identify devices with no activity over a defined period, allowing companies to declutter their systems and save on licensing fees.
This report complements dormant phone analysis by focusing on low-activity users, such as hallway phones or infrequently used devices. Businesses can use this data to consider alternatives like softphones, reducing unnecessary expenses.
Voicemail and auto-attendant configurations are often overlooked during migrations. Unity and call handler reports reveal popular and unused menu options, helping organizations streamline their configurations for better user experiences.
These reports ensure businesses are neither overpaying for unused capacity nor underestimating their needs. For instance, when consolidating carriers, capacity utilization data helps determine the right thresholds to avoid overspending or dropped calls.
By analyzing call volumes in hunt groups or queues, this report ensures systems are prepared to handle peak traffic. For example, if all operators are frequently at capacity, businesses may need to scale resources or enhance their contact center solutions.
This report focuses on devices actively in use, highlighting registered or unregistered status changes. It helps organizations avoid migrating inactive devices, saving time and resources.
These detailed reports provide a snapshot of device specifications, including firmware and hardware versions, ensuring businesses identify which devices are cloud-compatible and which need replacing.
Total call volume reports establish pre-migration benchmarks and post-migration validation metrics. This ensures that the new platform delivers consistent or improved performance.
Long-term call data retention is crucial for compliance. These reports preserve historical data and configurations, providing a reliable reference for post-migration audits or disputes.
By leveraging these reports, organizations can:
If your organization is planning a migration or exploring cloud calling solutions, these reports can provide the visibility you need. For more information or a personalized migration assessment, contact us.
Read Next
Subscribe to Variphy Voice to get featured posts delivered straight to your inbox.
Subscribe
Connect with us
