Using Call Analytics to Identify Bottlenecks

Common Call Center Bottlenecks

Understanding Call Analytics

High-level Zoom Phone Reports and Dashboards

Variphy offers customizable Zoom Phone reports and dashboards to suit your needs.

Executive-Level Call Reporting and Analytics: Crafting Dashboards That Matter

How to Build Essential Reports for Microsoft Teams Phone

Discover how to generate and customize Microsoft Teams Phone reports.

Customer Success: Cardtronics

For Cardtronics, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Still Using Spreadsheets? Here's Why You Need a Change Management Solution

Tracking changes across multiple document versions is time-consuming and tedious, so a robust change management solution is crucial.

Essential Checklist for Migrating to Cloud Calling: 9 Key Considerations

Migrating to cloud calling? We've compiled a comprehensive checklist of nine key factors to consider before the transition.

Customer Success: Liggett Vector Brands

For Liggett Vector Brands, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Quickstart Guide to Webex Calling Analytics

Jump-start your analytics and reporting workflow! Watch our guide to Webex Calling analytics to learn how to get started quickly.

Optimize Call Reporting With Grouping Statistics

Learn how to leverage Variphy's powerful Grouping Statistics functionality to optimize call reporting and get the most out of your data.

Coming Soon: Variphy 16.2

Ready for Variphy 16.2? We’ve got exciting new features and enhancements rolling out in the forthcoming release.

5 Reasons Why You Need a Change Management Tool for CUCM

Here are five reasons why you should move your tracking out of spreadsheets and into a change management tool.

Migrating Your Communications to the Cloud? Here’s How We Can Help

Migrating your communications might feel daunting, but Variphy is here to help maintain visibility throughout the process.

Customer Success: NCH Healthcare System

NCH Healthcare System faced challenges with their call analytics tools. They searched for a comprehensive solution and found Variphy.

Quickstart Guide to Webex Calling Dashboards

Watch the quickstart guide to Webex Calling so you can take advantage of our features and build your first dashboard.

What is the Difference Between Webex Dedicated Instance and Webex Multi-tenant?

What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.||What is the difference between Webex DI and Webex MT? Each platform has its pros and cons, and I’ll provide a brief overview of each below.

Measuring Cisco Collaboration User Adoption

Reporting on your UC Collaboration user adoption will help you determine if agents need more training. Learn more.

Download Now: Variphy 16.1

Variphy 16.1 offers exciting new features for Teams, Zoom, CUCM, and Webex customers. See what's included in this latest release.

Quickstart Guide to Zoom Phone Analytics

Watch the quickstart guide to Zoom Phone analytics so you can take advantage of our dashboard features and build your first report.

'Above and Beyond': Variphy Solutions Help Healthcare Organization Improve Service Quality

Jersey Community Hospital gains insight into call activity, device utilization, and busy hours. Learn more.

Get a First Look at Dashboards and Widgets for Microsoft Teams Phone

Dashboards and widgets for Microsoft Teams Phone offer users a seamless experience for creating and customizing visual reports.

City Government Optimizes Staffing Using Insights Gained from Variphy

Variphy's reporting capabilities helped the City of Camrose gain actionable insights into call distribution and staff utilization. Learn more.

Key Trends in CPaaS (2024)

Variphy's John C’de Baca shared insights into key trends in CPaaS in 2024, and how Variphy addresses them.

Reports You Should Run to Optimize Webex Calling

What analytics reports should you be running for Webex Calling? Here are four reports Webex Calling users should know.

Cloud Readiness with Variphy As-Built Reporting for CUCM

Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.||Migrating from on-premises to a cloud calling platform? Assess cloud readiness by identifying hardware revisions for your Cisco IP phones.

Breaking Down Common UCCX Issues

Our systems engineers dive into common UCCX issues like cluster configuration, Finesse user configuration, report discrepancies, and more.

3 Things to Do Before Migrating to Cloud Calling

Is your organization prepared to migrate from on-premises to the cloud? Here are three things to do before migrating to cloud calling.

Health System Saves $15K Annually After Implementing Variphy

Whether investigating robo-callers or evaluating PSTN trunking usage, retrieving data proved to be a significant challenge for TriHealth.

Why Your Organization Needs Call Analytics

Call analytics can provide insights that allow you to optimize your operations, improve customer service, and drive better business outcomes.

How UCaaS Improves Work and Collaboration

Why Role-Based Access is Critical for Securing Cloud Calling Data

Variphy Call Analytics vs. Cisco Unified Intelligence Center (CUIC)

Download Variphy 16.0: Core Enhancements and Add-on Teams Phone Integration

Variphy 16.0 features major new capabilities and improvements to our solutions. Upgrade your call analytics and reporting today!

Countdown to Enterprise Connect 2024: Join Team Variphy in Orlando!

As a proud sponsor committed to giving our customers clear visibility into their call data, Variphy is thrilled to be part of this event.

International Bank Achieves Better Visibility and Reporting with Variphy

With a vast network of 1,100 Cisco IP Phones deployed across its branches, CRDB Bank faced challenges in reporting and monitoring its communication systems.

Optimize Your Microsoft Teams Phone Environment with Variphy

Microsoft Teams Phone, with its integrated calling, global reach, and enterprise-grade features, enables efficient communication within an organization and offers a reliable calling experience for customers.

Advanced Call Analytics for Microsoft Teams Phone

Variphy is excited to announce the release of Variphy 16.0, bringing our powerful call analytics solution to Microsoft Teams Phone.

Prepare to Migrate to Cloud Calling with Variphy

Migrating your phone system from on-premises to the cloud can be filled with challenges, but Variphy's solutions can make it easier.

Create Unique Security Profiles for Users

Discover how to create unique security profiles to customize the visibility of data, reports, and dashboards for each user.

Flexible migration from on-prem to cloud calling

Variphy can help you gain valuable insights before, during, and after migration to cloud calling.

‘I need that solution!’: County government leverages Variphy to customize reports

Macomb County needed to replace a discontinued on-premises platform with CUCM and wanted a solution that could generate detailed reports.

How to Get the Data You Need with the Real Time CSQ Widget

In this webinar, we tackle some of the most common issues that can be solved with our Real-Time CSQ Widget.

How to Isolate Calls for CUBE Reports

Learn how to isolate calls for CUBE reports using Variphy.

Webinar Rewind: Hunt Groups and Call Queues

Learn how to view and analyze data for in your Webex Calling environment with Variphy.

Top Pitfalls to Avoid When Migrating to Cloud Calling

Explore the top pitfalls that organizations should avoid when making the move and provide insights into mitigating these risks.

Coming Soon: Support for Microsoft Teams Phone

We are thrilled to announce that Variphy 16.0 will introduce support for Microsoft Teams Phone!

Customer service teams leverage Variphy to make data-backed decisions, improve productivity

Huish Outdoors needed to generate detailed reports on their Webex Calling environment, but they were not getting the level of granularity they wanted from their old analytics solution.

Variphy 15.4: Most Popular Features

Global APIs for Webex Calling, customizable default search sets, tracking calls to voicemail by directory number, and more.

New Release: Variphy 15.4

Variphy 15.4 is here! From improved handling of CDRs to enhancements in UI, the latest release has exciting updates for Cisco, Webex Calling, and Zoom Phone users.

Webex Calling: Auto Attendant, Hunt Group, and Queue Reporting

What’s New in Variphy 15.4

Variphy 15.4 brings exciting new updates to our CUCM, Webex Calling, and Zoom Phone.

Top 5 Benefits of Migrating from On-Prem to Cloud Calling

For many companies, migrating from on-prem to cloud calling can be an essential part of scaling, cost-efficiency, and collaboration.

How to Monitor Hard Phone Registration Changes With Variphy Change Management

Using Variphy’s Change Management feature helps you stay on top of configuration changes.

Understanding the Difference Between On-Premises, Cloud, and Hybrid Calling Solutions

See the difference between on-premises, cloud, and hybrid solutions, compare their features, and focus on leading platforms like Cisco CUCM, Webex Calling, Zoom Phone, and Microsoft Teams Phone.

Coming Soon: Variphy 15.4

Variphy 15.4 is just around the corner! Ready for the latest enhancements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions?

Top 3 Variphy Call Analytics Webinars in 2023

Here are the top 3 call analytics webinars in 2023.

2023 Highlights: Integrations, Events, and More

From new integrations to bustling events, it has been a year of growth and collaboration.

Variphy helps county resolve challenges with abandoned calls

The Collier County BCC sought better visibility into their abandoned calls and found that Variphy’s solutions addressed all their needs.

Unified Communications as a Service (UCaaS): The Future of Business Communications with Variphy Integration

Looking forward to Enterprise Connect? We are!

Join Team Variphy at Enterprise Connect on March 25-28 in Orlando, Florida! Our team has been hard at work developing a new integration, and we're excited to chat about it with current and prospective customers and channel partners.

Download Variphy 15.3 Now!

Have you upgraded to Variphy 15.3? Our latest update offers enhancements to our CUCM, Webex Calling, and Zoom Phone integrations. 

‘The Best in the Industry’: Celebrating Variphy’s Systems Engineers

Our systems engineers and the support engineers that make up our technical support staff are the best in the business, but don’t just take our word for it. Here are just a few of the many comments from our happy customers!

‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data

With over 3,000 employees and growing, Midland Health searched for an analytics and reporting solution to accommodate their evolving needs.

Get Ready for Variphy 15.3!

Check out our webinar for a deep dive into Variphy 15.3 will be available soon!

Thinking about Enterprise Connect?

Join Team Variphy on-site to discuss our reporting and analytics integrations for CUCM, Webex Calling, and Zoom Phone!

WebexOne Kickoff

We are thrilled to be featured in the Webex booth, where the technical marketing engineers of Webex will provide a high-level overview of our integration. For a deeper dive into our solutions, visit us at booth B7.

Visit Variphy at WebexOne!

Our Webex Calling integration gives UC administrators and department managers better visibility into their calling environment. With Variphy Reporting and Analytics for Webex Calling, you can view real-time data and run reports to help you manage your UC environment effectively.

Report on Zoom Phone Common Areas with Variphy 15.2

We’ve introduced support for reporting on your common areas in Variphy 15.2.

Join Team Variphy in Anaheim

Heading to Anaheim for WebexOne? So are we! Stop by booth B7 to see our Webex Calling integration, which provides in-depth analytics and customizable reports.

Collaborative Reporting Made Easy with Variphy’s Zoom Phone Integration

Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users.

Custom data retention for Zoom Phone

Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.||Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.

Zoomtopia Week Kickoff

It’s Zoomtopia week, and to kick things off, we’ll be at Zoomtopia Partner Connect!

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.||A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.

Join Team Variphy at WebexOne

Join Team Variphy at WebexOne in Anaheim, California, on October 24-26 to learn about our cloud calling analytics solution.

Now Available: Variphy 15.2

Whether you’re a Cisco CUCM, Webex Calling DI/MT, or Zoom Phone administrator, you’ll want to upgrade to take advantage of new features.

Deep Dive: Variphy 15.2

Ready for the latest enhancements to our analytics and reporting solutions for Zoom Phone, Webex Calling Dedicated Instance (DI), Webex Calling Multi-tenant (MT), and Cisco Unified Communications Manager (CUCM)?

Coming Soon: Variphy 15.2

In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone. Here’s a preview of Variphy 15.2:||In our upcoming release, we’ve included something for all our customers, whether using on-premises CUCM, Webex Calling Dedicated Instance (DI), Webex Calling Multi-Tenant (MT), or Zoom Phone. Here’s a preview of Variphy 15.2:

See you at Zoomtopia!

Team Variphy is heading to San Jose for Zoomtopia! Zoomtopia provides a great opportunity for the UC community to share the latest tech developments, strategies, and insights. We’re excited to exhibit and meet customers and industry professionals like you.

Synergy in the Windy City

Last week, many of our teams — Customer Success, Operations, Systems Engineering, Quality Assurance, Software Development, and Product Management — got together in Chicago for a meetup.

Call Analytics Software Essentials: Ease of Use

In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.||In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.

Call Analytics Software Essentials: Ease of Configuration

In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.

Call Analytics Software Essentials: Ease of Deployment

Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.||Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.

Get Contact-Center-Like Analytics From Your Hunt Groups

Learn how to obtain contact-center-like reports and analytics for the hunt group and native call queuing features.

6 Widgets You Should Have on Your Zoom Phone Analytics Dashboard

With Variphy, you can quickly create, manage, and share Zoom Phone dashboards with other users in your organization.

Now Available: Powering Hybrid Experiences With the Webex Platform

Missed our presentation at this year’s Cisco Live? Log in to Cisco Live 2023 and learn how Webex can boost hybrid environments.

Document your UC configuration with Variphy’s As-built feature

Explore Variphy's As-Built Reporting feature, helping organizations keep track of their Cisco Unified Communications (UC) deployments in real time.

What Are Call Scenarios?

Call Scenarios enables call filtering by details like connected vs. not connected calls, call duration, and video calls.

Industrial company improves business outcomes with advanced Zoom Phone analytics

When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.

Variphy Solutions for Cisco Cloud Calling

Variphy’s Director of Systems Engineering, Victor Vrba, joined the Webex team to discuss flexible migrations, new survivability solutions for Webex Calling, and Variphy’s on-prem and Cisco cloud calling solutions.

Which widgets should you add to your Zoom Phone dashboard?

Learn how to build a Zoom admin dashboard and add helpful widgets.

How to Use Variphy’s Directory Number Management Feature

UCM administrators can quickly see if DNs are available, inactive/unassigned, or active within your UCM.

Variphy 15.1 Is Now Available

Version 15.1 brings improvements to our CUCM, Webex Calling, and Zoom Phone analytics and reporting solutions.

Preview: Real-time User Status and Hunt Group Analytics

Are you utilizing hunt groups in your Cisco UCM environment? If so, this new feature is for you!

Get Hunt Group User, Phone Status in Real Time With Variphy’s Widget

One of Variphy’s powerful call management tools gives you the ability to determine hunt group status in real time.

Preview: Variphy 15.1 New Features

Variphy 15.1 provides new features for our Webex Calling integration customers, Zoom Phone integration customers, and UCM users.

Unlimited data retention for Webex Calling With Variphy

Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods.

Role-based Permissions for Webex Calling Users With Variphy

With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.||With Variphy’s Webex Calling integration, users don’t have to be Webex Calling administrators to run reports. Our feature gives you the flexibility to use your existing SAML provider and define data access restrictions for users.

Ready for Cisco Live?

Cisco Live is just a few days away — are you ready to brave the Las Vegas heat to get updated on the latest tech developments and connect with experts in our space?