Systems engineers Mike and Victor show you how to use grouping options in Variphy’s call reporting to identify multiple call attempts, first call resolution, cause codes, and more. Learn how this easy-to-use feature can help narrow your reports to find valuable information quickly.
● For engineers by engineers
● Interactive Q&A
● Lucky winner gets a $50 Amazon Gift Card!
Back to all webinarsWant a quick and easy way to track registrations of your hard phones? In this webinar, our systems engineers guide you through the process of setting up Change Management to help you monitor hard phone status.
RegisterDec 13, 2023 @ 11:00 AM US/PTJoin Mike, Dre, Matt, and Brian in this holly, jolly webinar! We’ll be rockin’ around to answer your questions and share tips for a glitch-free holiday.
RegisterDec 20, 2023 @ 11:00 AM US/PTGet to the bottom of why Total Calls might not be matching up with Answered, Abandoned, and Voicemail calls in your reports. Our systems engineers are here to show you how to fix it!
Skip the support ticket and join us as we cover the most common issues submitted by CUCM users. We’ll show you how to resolve these issues quickly so you can move on to your next task.
Are you wasting resources on dormant and underutilized phones in CUCM? Join us for this workshop to learn how you can quickly build reports to find dormant or underutilized phones and extensions.