Systems Engineers Matt and Dre will show you how to report on answer and abandonment rates through Call Handler menu options or hunt groups. Some examples: Cradle to Grave on calls answered in under 30sec and average speed of answer.
● For engineers by engineers
● Interactive Q&A
● Lucky winner gets a $50 Amazon Gift Card!
Learn how to leverage rate tables to generate detailed inbound and outbound call counts per time period. This session will walk you through unique reporting strategies to optimize your call data insights.
Get a step-by-step guide on configuring your Cisco CUBE and Variphy collector for a seamless and secure connection to Variphy Cloud. Learn best practices for encryption and smooth data flow.
Take a first look at how Variphy is enhancing Microsoft Teams DID management, including cross-cluster capabilities. Join us for an exclusive preview of how this feature can simplify number management.
Get an inside look at the latest developments for Webex Contact Center support in Variphy. Join us for an exclusive preview of what’s on the horizon.
Discover the latest features and improvements in Variphy 25.4. From new integrations with Webex Contact Center and Microsoft Teams DID Management to enhanced functionalities of supported platforms, we’ll walk you through everything you need to know.
See how Webex reporting can empower your sales teams and agents with actionable insights. Join us for a walk-through on key reports and dashboards tailored for queue management and sales performance.
Get expert tips for setting up common Microsoft Teams Call Queue dashboards and widgets. Learn how to build reports that keep your call flow and performance in check.
Migrating to a cloud calling platform? Discover how Variphy’s reporting solutions can help you track key metrics and ensure a seamless migration.