Cisco phones are essential tools for business communication, designed to streamline workflows and ensure seamless collaboration. One of the most fundamental features of these devices is the ability to transfer calls efficiently. Whether you're using a Cisco IP Phone 7965, 6800, 7800, or 8800 series, this guide will walk you through the process step-by-step while addressing common questions.
To transfer a call on a Cisco phone, press the Transfer button during an active call, dial the recipient’s number, and press the Transfer button again to complete the process. For specific instructions on the 7965, 6800, 7800, and 8800 series, refer to their individual guides below.
Transferring calls on Cisco phones is straightforward and consistent across most models, making it easy for users to adapt. There are three main types of transfers:
If the transfer fails, ensure that the recipient's line is active and not blocked by call restrictions.
The Transfer button may vary slightly in labeling or placement. Check your phone's user manual for specifics.
The Transfer button is your gateway to seamless call management. On most Cisco phones, it is marked clearly with a label or icon and positioned below the main screen. This button enables users to initiate all transfer types, including direct, consultative, and voicemail transfers.
Pro Tip: Familiarize yourself with your specific model's button layout to avoid delays during calls.
To transfer a call to another extension on a Cisco phone, press Transfer, dial the extension, and press Transfer again to finalize.
This method works across all supported models, making internal call routing efficient and consistent.
If the recipient doesn’t answer, press End Call or Resume to reconnect with the original caller.
Yes. Enter a special code (varies by system configuration) before the recipient's extension to send the caller to voicemail.
Press End Call during the transfer process to stop it and reconnect with the original caller.
If the Transfer button doesn’t work:
Mastering call transfers on Cisco phones is essential for maintaining a professional and efficient communication flow in your organization. With this quick reference guide, you’re equipped to handle transfers on Cisco IP Phone 7965, 6800, 7800, and 8800 series effortlessly.
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