Call Analytics

Ghost of Reporting Future: Avoid Missed Opportunities in 2025

Learn from the Ghost of Reporting Future. Take action today and adopt better call reporting solutions for 2025 and beyond.

Meeting Healthcare's Complex Communication Needs

Discover how healthcare providers are navigating the complexities of multi-location networks and telehealth with Variphy.

Ghost of Reporting Present: Is It Time for a Better Analytics Partner?

Do inconsistent reports, limited tracking, and lackluster support haunt your business? A better analytics partner can help you break free.

Ghost of Reporting Past: The Cost of Doing Nothing

In this first part of our series, we meet the Ghost of Reporting Past and explore the hidden toll of outdated practices.

Customer Success Story: US-based SaaS Company

A leading SaaS company improved call data management and compliance with Variphy’s robust reporting and unlimited CDR retention.

Customer Success Story: Interstate Batteries

With growing demand for detailed reporting, Interstate Batteries needed a solution that provided better visibility into their CUCM data.

Customer Success Story: Security Mutual Life Insurance Company of New York

Security Mutual Life Insurance needed a powerful reporting and analytics solution for their Cisco Unified Communications Manager system.

Customer Success Story: Carolina Cat

Carolina Cat sought better visibility into the performance of their Cisco UC platform to measure and optimize call interactions.

Customer Success Story: TrueBlue

For TrueBlue, the search for a reliable reporting solution for their 7,000 endpoints across several clusters led to Variphy.

Customer Success Story: Northwest Community Credit Union

With a large network of branches, Northwest Community Credit Union needed a reliable and efficient way to support smooth operations across all locations.

Customer Success Story: Princess Auto

See how Princess Auto gained better visibility into the usage of their Cisco Collaboration phone system with Variphy.

Customer Success Story: The University of Winnipeg

Read how The University of Winnipeg saved thousands on potentials toll fraud charges with Variphy analytics and reporting.

Customer Success Story: City of North Augusta

With limited time and resources, the City of North Augusta required software that was easy to use and backed by strong technical support.

5 Ways Call Analytics Can Transform Your Customer Service

Ready to take your customer service to the next level? See how our call analytics solutions can help you reach your goals.

Customer Success Story: Herzing University

Herzing University gains deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses.

Customer Success Story: Sacred Heart University

Learn how Sacred Heart University gained a powerful reporting tool that enhanced their existing CUCM setup.

Customer Success Story: Tampa General Hospital

Tampa General Hospital enhances telephony management with Variphy, improving reporting and reducing on-site visits.

How Call Analytics Drives Efficiency in Microsoft Teams Phone

Discover how advanced call analytics can boost efficiency, improve call quality, and optimize resources in your Microsoft Teams Phone system.

Health System Leverages Variphy to Reduce Manual Work, Boost Ops

Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.

Workshop Recap: Advanced Reporting for Teams Call Queues

Learn how to optimize Microsoft Teams call queue performance with Variphy's custom reporting solutions. Gain deeper insights with analytics.

Customer Success Story: University Hospitals of Cleveland

University Hospitals of Cleveland looked for a solution to manage their extensive network effectively and found Variphy.

Customer Success Story: WakeMed Health & Hospitals

For WakeMed Health & Hospitals, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Key Metrics for Remote Team Performance

Customer Success Story: Northwestern Health Unit (NWHU)

For Northwestern Health Unit (NWHU), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

4 Common Call Center Bottlenecks You Can Solve With Analytics

Discover how call analytics can help identify and resolve common call center bottlenecks like long wait times and high abandonment rates.

What Is Webex Calling? Overview Of Cisco’s Cloud Phone System

Customer Success Story: Mountain Area Health Education Center

For Mountain Area Health Education Center (MAHEC), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Customer Success: Midland Health

For Midland Health, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Creating Comprehensive Reports for Calling Environments

Best Practices for Remote Team Management

Overcoming Common Reporting Challenges in Remote Settings

Best Practices for Remote Team Reporting

Setting Up an Effective Calling Environment

How Call Analytics Can Benefit Your Organization

Explore the critical ways that leveraging call reporting can significantly impact business operations and bottom line.

Discovering Bottlenecks With Call Data Analytics

Addressing Discovered Bottlenecks

Using Call Analytics to Identify Bottlenecks

Common Call Center Bottlenecks

Understanding Call Analytics

Executive-Level Call Reporting and Analytics: Crafting Dashboards That Matter

Create Unique Security Profiles for Users

Discover how to create unique security profiles to customize the visibility of data, reports, and dashboards for each user.

Credit union chooses Variphy for better insights after migrating to Webex Calling

See why Veridian Credit Union chose Variphy after migrating their calling environment from CUCM to Webex Calling.

Flexible migration from on-prem to cloud calling

Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration.

Credit union gains confidence in their CUCM data with Variphy's advanced analytics

See why VCU turned to Variphy when they needed to generate reliable reports on their CUCM calling environment.

‘Phenomenal’ support and analytics solutions help hospital stay on top of CUCM data

With over 3,000 employees and growing, Midland Health searched for an analytics and reporting solution to accommodate their evolving needs.

Collaborative Reporting Made Easy with Variphy’s Zoom Phone Integration

Sharing Zoom phone reports with your team is easy with Variphy! Our Zoom Phone integration lets you quickly share the reports you’ve created with other users.

Custom data retention for Zoom Phone

Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.||Retain your Zoom Phone data for as long as you’d like!With Variphy Reporting and Analytics for Zoom Phone, you can set custom data retention periods to stay in compliance with your organization and vertical.

Call Analytics Software Essentials: Ease of Use

In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.||In our third and final post in the Software Essentials series, we will cover ease of use and its importance in a call analytics solution.Ease of use refers to how easy it is for users to understand and navigate an application. An application software that is easy to use is intuitive, well-designed, and provides a positive user experience.

Call Analytics Software Essentials: Ease of Configuration

In this second part of our Call Analytics Software Essentials series, we’ll cover the importance of the ease of configuration of an application.

Call Analytics Software Essentials: Ease of Deployment

Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.||Key aspects of a good call reporting and analytics solution consist of; ease of deployment, ease of configuration, and ease of use. In this blog post, we will focus on the ease of deployment and how Variphy accomplishes this for our customers.

Save Time With Webex Calling Report Templates

Check out our Webex Calling report templates and start reporting on critical calling metrics for your organization.

Industrial company improves business outcomes with advanced Zoom Phone analytics

When Western Steel Buildings transferred their calling environment to Zoom Phone, they needed advanced analytics for their call data and turned to Variphy.

Why Your Organization Needs Call Analytics

Call analytics can provide insights that allow you to optimize your operations, improve customer service, and drive better business outcomes.

Unlimited data retention for Webex Calling With Variphy

Variphy’s call analytics and reporting integration for Webex Calling allows you to set custom data retention periods.

What KPIs should voice engineers be tracking?

UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track? ||UC experts like you need comprehensive reports for metrics in your unified communications (UC) environments. Do you know which are the best key performance indicators (KPIs) for voice engineers to track?

CUBE Analytics Setup and Configuration

Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer. ||Processing data from CUBE supplies a more holistic view of an organization’s PSTN calling. CUBE does not have to route calls to a CUCM cluster; it can route calls to a third-party application like a fax server or an interactive voice response system. Doing so can give you visibility into calls that CUCM doesn’t natively offer.

Getting Started! Variphy Zoom Phone Call Analytics – Dashboard Widget Guide

We’re excited to deliver Variphy’s configurable dashboards and widgets to Zoom Phone users! With these features, Zoom Phone users can display call analytics data in their preferred format in just a few clicks.

Webex Calling: On-premises Variphy Deployment

On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.

Identify Zoom Phone Device Type Usage by User, Department, or Site

Variphy Call Analytics for Zoom Phone offers easy, powerful search capabilities that give insight into your users, sites, departments, and call activity.

Now Available! Variphy integration with Zoom Phone

It’s here! Variphy integration with Zoom Phone is now available on the Zoom App Marketplace.

New Release! Variphy Supports Call Analytics for Zoom Phone in Its Latest Release

Variphy announced today the release of Variphy 14.0, offering the feature Variphy Call Analytics for Zoom Phone.

Zoom Phone Analytics: Unlimited Data Retention

With Variphy’s Call Analytics for Zoom Phone, you can retain as much of your organization’s call log data as needed!

How to Create and Configure a Webex Bot for Variphy Report Delivery

Did you know you can use a Webex bot for your Variphy report delivery?

Government agency uses Variphy to reduce customer wait time by 30%

A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.||A U.S. government agency with a high phone count across hundreds of sites that assists internal technical support and external customers.

How to Enable and Use a Webex Chatbot for Variphy Report Delivery

Once you have successfully created your Webex chatbot, it must be configured and enabled in Variphy. Learn how in this article.

Variphy Zoom Phone Analytics: Four Zoom Phone Dashboard Widgets to Know

Regardless of the UC platform(s), if your organization is like most others we work with, you’re likely using hunt groups or call queues. How do you prefer to track their performance?

Customer Request: Custom Label Change for Cradle to Grave Reports

The cradle-to-grave (C2G) report allows you to track complete call flows for each call in a single report. It lets you visualize the C2G sequence showing related calls "before" and "after" within the same time period. This report also identifies call sequence events such as Transferred, Forwarded, and Conferenced calls.

What is call reporting software?

Call reporting software — a business application that tracks and analyzes phone calls made to and from a business or organization — is a valuable tool.

Did you know? Variphy has report templates for UCM, UCCX, and CUBE Reporting!

Templates are essential to reporting applications, providing a great starting point that can be easily updated. Moreover, they help with the management of information; they keep reports consistent no matter who generates them.

Survey! Determining factors when evaluating a UC software solution

While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.||While many factors may contribute to a software purchase, I chose to focus on the following choices based on discussions with our existing clients and partners.

Workshop Wednesday Repository

Have you checked out the Variphy workshop series? Don't miss out on deep dives into Variphy products.

Proof of Concept . . . What Is It Good For?

One of the most important steps in product evaluation is proof of concept (PoC). What better way to get a feel for a product’s ease of use and functionality than installing it in your environment with your data? ||One of the most important steps in product evaluation is proof of concept (PoC). What better way to get a feel for a product’s ease of use and functionality than installing it in your environment with your data?

Teaching Next Generation Youth Importance of CDR Analytics

Variphy Insight has the ability to determine summary information for various call scenarios over a specific time frame.

I hope I didn’t help get Diana fired…

This report summarized Call Volumes by Agent, showcasing Total Calls, Answered Calls, Abandoned Calls, and Voicemail Calls in both total counts and percentages.

IT Manager managing a large network

This week lets talk about the IT Manager managing a large network, perhaps with global resources deployed. So many things can go wrong.

You're an IT Manager on an Island

IT Manager and your managing not only Cisco UC infrastructure, but all the other network infrastructure and security that your company needs to function.

The Need for Variphy's Call Analytics

Parsing all the data that CUCM provides into a database where it can easily be reported on is one of many benefits, to using Variphy Insight Call Analytics.

Let me introduce myself

You can think of the team at Variphy as your tour guides through the shifting sands of Cisco UC, helping you get where you want to be.

Call Analytics

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