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Variphy 16.2: New Features and Improvements

We're thrilled to announce the release of Variphy 16.2, packed with new features and improvements designed to enhance your experience and streamline your workflow.

New Features

1. Connected Licensing

We're introducing a centralized license management application for Variphy instances. 

Why it's helpful:

2. Decommissioned Cluster Access (CUCM)

This powerful new feature provides access to CDR records for decommissioned or offline CUCM clusters.

Why it's helpful:

Improvements

1. Webex Calling Ring Duration Field

We've enhanced how ring duration is calculated for direct calls, hunt groups, and call queue agents by utilizing a new field in the Webex Calling API.

Why it's helpful:

2. Role-based Access Improvement for Microsoft Teams

This update introduces role-based access based on the Department field defined in the Microsoft Tenant.

Why it's helpful:

3. Enhanced Grouping and Search Sets for Microsoft Teams Call Queues

We've improved how you can group and search call queue data in Microsoft Teams.

Why it's helpful:

We're excited to bring you these new features and improvements. Download 16.2 now!

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