Customer Success Story: Tampa General Hospital

https://youtu.be/ohfs7Z0FWeI?si=bdlVJiDNjnguq2_S

Tampa General Hospital, located in Tampa Bay, Florida, manages a complex telephony environment with three Cisco Unified Communications Manager (CUCM) clusters. They needed a solution to enhance their telephony management and reporting capabilities.

• Location: United States
• Industry: Healthcare
• Products: Variphy Reporting and Analytics for Cisco CUCM, Variphy Change Management for Cisco, Variphy Reporting and Analytics for Cisco CUBE, Variphy Remote Phone Control for Cisco
• Devices: 11,000 Phones

The Challenge

The hospital faced challenges in managing and reporting on their extensive telephony system, including tracking changes, troubleshooting issues, and generating comprehensive reports. Their previous tools were insufficient for providing detailed, easily accessible reports. Additionally, reducing ticket SLA times by minimizing on-site technician visits was crucial.

The Solution

Tampa General Hospital adopted Variphy for its powerful Change Management solution and Remote Phone Control feature. Variphy provided detailed change logs, cradle-to-grave call tracking, and easy report scheduling, which significantly improved their reporting process. Its ease of configuration and higher success rate in phone control surpassed that of previous solutions.

“I would certainly recommend this product over other solutions, and it's actually saved us money since we're able to replace some of the software that was not quite as robust.”

The Impact

With Variphy, the hospital streamlines their reporting process, allowing for automated and on-demand reports that save time and increase efficiency. The Remote Phone Control feature reduces the need for on-site technician visits, improving SLA performance. Variphy has also replaced less robust software, leading to cost savings and enhanced operational performance.

Learn more about our Cisco telephony analytics and reporting solutions.