Ghost of Reporting Present: Is It Time for a Better Analytics Partner?
Kevin Sweeney
December 9, 2024
If your current analytics solution feels more like a ghostly presence than a helpful ally, you’re not alone. The pain of inconsistent reports, limited tracking, and lackluster support haunts many businesses today. A better analytics partner can help you break free and move confidently into the future.
Let’s take a closer look at the challenges you might be facing and how Variphy can help.
Is Your Current Analytics Solution Ghosting You?
If any of these challenges sound familiar, it might be time for a different solution:
Insufficient Customization: Ever tried breaking down hunt groups in a useful way, only to end up with a confusing mess? Lack of customization makes it hard to turn data into actionable insights.
Inconsistent Metrics Across Reports: When the same metric shows up differently across reports, it’s tough to trust your data. Without consistency, alignment across teams becomes a guessing game.
Struggles with Abandoned Calls: Who hung up first? Why? If your current solution can’t answer these questions, you’re left in the dark about what’s causing abandoned calls.
Limited Tracking Capabilities: Analytics that offer limited search, such as only Calling Party and Final Called Party, just aren’t enough. Without more search parameters, you’re missing the whole story.
Poor Visualization Tools: Cradle-to-grave reporting should give you a clear, seamless view of call flows — but for many businesses that use clunky reporting solutions, it’s anything but clear.
Storage Constraints: Thirteen months of data storage might work for short-term insights, but what about identifying long-term trends or staying compliant? Your organization might need to keep call data longer to stay in compliance with policies.
Poor Customer Support: Unsatisfactory customer support from your analytics solution leaves you waiting for answers — and have downstream effects that can damage your reputation among your own customers.
Slow Upgrades: If you’ve ever waited months for a simple upgrade, you know how frustrating it can be to work with outdated software.
Why Variphy Is the Analytics Partner You Need
Variphy transforms your analytics experience by solving common challenges effectively. Our solutions offer custom reporting that fits your needs and ensures consistent, reliable metrics across all reports. With advanced call analytics, you can understand abandoned calls and gain call flow insights with cradle-to-grave reporting. Extended call data storage options, responsive support, and fast upgrades mean you’ll always have the tools you need to manage your analytics confidently.
Leave Insufficient Reporting Solutions Behind
Switching to a better analytics partner empowers your business with the solutions and insights you need to grow. Variphy offers customizable reports, consistent metrics, and fast, reliable support to catapult your business into the future.
Don’t let the Ghost of Reporting Present haunt you any longer. Book a demo today and see how Variphy can transform your reporting.
