Workshop Wednesday Repository

10 Questions to Instantly Qualify UC Customers

Use these 10 targeted questions to qualify UC customers quickly. Identify pain points in reporting, compliance, and call visibility, and position Variphy as the right solution.

Understanding PSTN Options for Webex Calling: Which One Is Right for You?

Discover the different Webex Calling PSTN options to help you decide which one best fits your organization.

Why Cisco Phone Hardware Version Matters in Your Customer’s Migration to Webex Calling

Discover why knowing the Cisco phone hardware version matters for migration.

What’s New in Variphy 25.6: Webex Contact Center Reporting, CUCM Enhancements & More

Explore the latest features in Variphy 25.6, including Webex Contact Center reporting, enhanced CUCM search performance, Microsoft Teams CDR alerts, and customizable report styling.

Download Now: Variphy 25.4

Variphy 25.4 is now available! Get advanced reporting for Webex Contact Center and automate DID management for Microsoft Teams Phone.

Be the First to Experience Variphy’s Reporting and Analytics for Webex Contact Center

Be among the first to explore Variphy’s advanced Reporting and Analytics for Webex Contact Center! Join our Early Access Program.

Beyond CUCM: Variphy’s Advanced UC Analytics for Teams, Zoom Phone, and Webex Calling

Explore how Variphy delivers advanced UC analytics beyond CUCM, helping channel partners retain customers and win more cloud-based deals.

Cisco Live 2025: Variphy’s Pro Tips & Tricks

Heading to Cisco Live 2025 in San Diego? Discover must-see sessions, networking tips, and what to expect this year.

Unlock Full Visibility Into CUCM With Variphy As-Built Reports

Tired of manual CUCM documentation? Variphy As-Built Reports automate and simplify CUCM reporting, helping you streamline tasks.

Variphy 25.2: CUBE Analytics in the Cloud & Key Enhancements

Discover how Variphy 25.2 brings CUBE analytics in the cloud, offering advanced call reporting, automation, and remote phone control.

​​5 Key Benefits of CUBE Analytics

Discover five key benefits of CUBE analytics that help IT teams optimize call performance, enhance security, and reduce costs.

Maximizing Webex Contact Center Performance With Smarter Analytics

Optimize your Webex Contact Center performance with advanced analytics from Variphy.

Drive Smarter Migrations With Variphy’s CUCM Dormant Phones Report

Optimize cloud migrations with Variphy’s CUCM Dormant Phones Report. Identify unused devices and prepare for migration.

CUBE Analytics in the Cloud: More Insights, Less Overhead

Unlock powerful call insights with Variphy’s cloud-based CUBE analytics. Gain real-time visibility, optimize call flow, and ensure seamless compliance.

Top 5 Contact Center Challenges (And How Variphy Solves Them)

Discover the top 5 contact center challenges and see how Variphy’s advanced analytics help you optimize operations and boost efficiency.

The Future of Contact Center Analytics

Discover the future of contact center analytics and how real-time insights, AI, and omnichannel data can transform customer experiences.

Why Granular Call Traffic Analysis Matters for Enterprises

Learn how to identify inefficiencies and gain actionable insights with better call reporting solutions.

Variphy in Action: Success Stories in Healthcare

Explore healthcare success stories. See how Variphy helps IT teams streamline compliance, troubleshoot faster, and improve operational efficiency for better patient care.

Now Available: Variphy 25.2

Variphy 25.2.1 delivers CUBE Reporting to Variphy Cloud, Remote Phone Control for IPv6, and automated retries for scheduled reports.

Employee Spotlight: Tamer Akture

Meet Tamer Akture, account executive at Variphy.

Employee Spotlight: Jeff Young

Meet Jeff Young, director of Program Development at Variphy.

How Variphy Cloud Optimizes Healthcare Communication

Optimize healthcare communication with Variphy's healthcare call analytics: secure insights into call volumes, response times, and more.

Meeting Healthcare's Complex Communication Needs

Discover how healthcare providers are navigating the complexities of multi-location networks and telehealth with Variphy.

What Is Webex Customer Experience Essentials?

Learn about Webex Customer Experience Essentials and see how Variphy can help optimize this suite of tools.

Top 5 Webinars of 2024

We're listing the top 5 Variphy webinars of 2024, from navigating a cloud migration to fine-tuning reporting workflow.

Ghost of Reporting Future: Avoid Missed Opportunities in 2025

Learn from the Ghost of Reporting Future. Take action today and adopt better call reporting solutions for 2025 and beyond.

Now Available: Variphy 16.4

Check out what’s in store for Variphy 16.4, including Zoom Phone cradle-to-grave, support for Customer Experience Essentials, and more.

Ghost of Reporting Present: Is It Time for a Better Analytics Partner?

Do inconsistent reports, limited tracking, and lackluster support haunt your business? A better analytics partner can help you break free.

Maximizing ROI with Variphy Cloud

Variphy Cloud ROI is leverages the OPEX model, delivering a scalable, cost-effective unified communications infrastructure.

Top 10 Reports for a Seamless Cloud Migration

Watch the replay of our webinar to explore essential reports that help businesses plan, execute, and validate their migrations effectively.

Ghost of Reporting Past: The Cost of Doing Nothing

In this first part of our series, we meet the Ghost of Reporting Past and explore the hidden toll of outdated practices.

How to Transfer a Call on a Cisco Phone: Quick Reference Guide for 7965, 6800, 7800, and 8800 Series

Learn how to transfer a call on Cisco phones, including models 7965, 6800, 7800, and 8800, with this quick reference guide for seamless call handling.

On-Premises vs. Variphy Cloud: Which Solution Is Right for Your Business?

This on-premises vs. Variphy Cloud comparison stacks up features of both solutions, such as accessibility, hardware requirements, and more.

How Moving to Variphy Cloud Frees Your IT Team for Strategic Projects

See how moving to Variphy Cloud can free up your IT team from tedious tasks, allowing them to focus on the projects that drive real impact.

Lighten Your IT Load With Automated Reporting

See how the right reporting solutions can do the heavy lifting for your team with regular insights through automated reporting.

What is Microsoft Teams Phone System? Guide to Understanding and Using Microsoft Teams as a Phone System

Learn about Microsoft Teams Phone system, how it works, and how to use Teams as a full-featured phone solution for your organization.

The Road Ahead for Variphy

As we celebrate 20 years, here's a glimpse of the road ahead for Variphy from our founders, Layne Hoo and Danny Tran.

5 Key Indicators That Your Business Is Ready for Cloud Calling Migration

Thinking of a cloud calling migration? Modern cloud solutions can improve flexibility, security, and scalability.

20 Years of Partnerships: Customer Stories That Define Us

Marking 20 years of Variphy by sharing customer stories and insights that have shaped our journey.

Easy Migration to Variphy Cloud: Webinar Recap

Watch the workshop on migration to Variphy Cloud to learn practical advice and considerations to make the process seamless.

Flexible migration from on-prem to cloud calling

Cisco allows you to migrate your FLEX licensing from CUCM to Webex Calling, and Variphy can help with this migration.

Credit union chooses Variphy for better insights after migrating to Webex Calling

See why Veridian Credit Union chose Variphy after migrating their calling environment from CUCM to Webex Calling.

Celebrating 20 Years of Variphy

Founders Layne Hoo and Danny Tran open up about early struggles, evolving with industry changes, and the relationships that have shaped us.

Customer Success Story: US-based SaaS Company

A leading SaaS company improved call data management and compliance with Variphy’s robust reporting and unlimited CDR retention.

Explore Variphy Cloud: Effortless Call Reporting, Anywhere

What is Variphy Cloud? Explore seamless integration and hassle-free maintenance, tailored to both on-prem and cloud-based calling platforms.

The Variphy Guide to WebexOne

Discover everything you need to know about WebexOne 2024, including sessions, keynotes, and networking opportunities, in our comprehensive guide to the event.

Customer Success Story: Security Mutual Life Insurance Company of New York

Security Mutual Life Insurance needed a powerful reporting and analytics solution for their Cisco Unified Communications Manager system.

The Hidden Costs of Poor Call Quality (And How to Fix Them)

Discover the hidden costs of poor call quality that can quietly drain productivity and cost your business valuable opportunities.

Webex Calling: On-premises Variphy Deployment

On-premises Variphy deployment offers a powerful way to enhance your call analytics and reporting capabilities.

Customer Success Story: Interstate Batteries

With growing demand for detailed reporting, Interstate Batteries needed a solution that provided better visibility into their CUCM data.

Discover the Power of Simplicity with Variphy’s Call Search Feature

Variphy’s Call Search feature turns scattered call data into clear, actionable insights with just a few clicks.

What's in Variphy 16.3?

Download Variphy 16.3, which is packed with new features and updates for Variphy Cloud and our supported platforms.

Customer Success Story: TrueBlue

For TrueBlue, the search for a reliable reporting solution for their 7,000 endpoints across several clusters led to Variphy.

Looking for a Better Cisco CDR Reporting Solution?

Variphy offers advanced solutions for Cisco CDR reporting and analytics.

Customer Success Story: Carolina Cat

Carolina Cat sought better visibility into the performance of their Cisco UC platform to measure and optimize call interactions.

Enhance Your Communications with Microsoft Teams Phone

Teams Phone provides a comprehensive solution, enabling businesses to connect and collaborate more effectively.

Variphy Zoom Phone Analytics: 5 Simple But Powerful Call History Searches

In this post, we highlight real-world examples of data searches you can perform with Variphy Reporting and Analytics for Zoom Phone.

Customer Success Story: Princess Auto

See how Princess Auto gained better visibility into the usage of their Cisco Collaboration phone system with Variphy.

How to Integrate Variphy With Your Webex Calling Organization

The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.||The Variphy Call Analytics for Webex Calling app is available for both on-premises and Variphy Cloud deployments, giving you flexibility based on your infrastructure needs.

Customer Success Story: Northwest Community Credit Union

With a large network of branches, Northwest Community Credit Union needed a reliable and efficient way to support smooth operations across all locations.

Customer Success Story: City of North Augusta

With limited time and resources, the City of North Augusta required software that was easy to use and backed by strong technical support.

Webinar Recap: How to Successfully Move to Microsoft Teams

Thinking about a move to Microsoft Teams? Get some tips from our experts on how you can make the migration to MS Teams Phone easy.

Customer Success Story: The University of Winnipeg

Read how The University of Winnipeg saved thousands on potentials toll fraud charges with Variphy analytics and reporting.

Mastering Your Variphy System: Essential Wellness Checks

Variphy wellness checks help prevent common issues such as disk space shortages, data loss, and performance degradation.

Customer Success Story: Sacred Heart University

Learn how Sacred Heart University gained a powerful reporting tool that enhanced their existing CUCM setup.

5 Ways Call Analytics Can Transform Your Customer Service

Ready to take your customer service to the next level? See how our call analytics solutions can help you reach your goals.

Customer Success Story: Herzing University

Herzing University gains deeper visibility into phone system metadata, ensuring accurate tracking of call activity across campuses.

How Call Analytics Drives Efficiency in Microsoft Teams Phone

Discover how advanced call analytics can boost efficiency, improve call quality, and optimize resources in your Microsoft Teams Phone system.

Seamless Migration to Webex Calling

Learn the strategies to ensure your migration to Webex Calling is smooth, from planning to post-adoption training.

Customer Success Story: Tampa General Hospital

Tampa General Hospital enhances telephony management with Variphy, improving reporting and reducing on-site visits.

Health System Leverages Variphy to Reduce Manual Work, Boost Ops

Discover how CentraCare overcame challenges in their call management and reporting processes using Variphy's comprehensive solutions.

Workshop Recap: Advanced Reporting for Teams Call Queues

Learn how to optimize Microsoft Teams call queue performance with Variphy's custom reporting solutions. Gain deeper insights with analytics.

Optimize Multi-platform Call Reporting With Variphy

Discover how Variphy simplifies multi-platform call reporting with a single-pane solution for on-premises and cloud calling.

Save Time With Webex Calling Report Templates

Check out our Webex Calling report templates and start reporting on critical calling metrics for your organization.

Webex Calling Reporting Solutions With Variphy

Need to share a report with your team? No problem! Our Webex Calling reporting integration lets you share reports with other users.

CUCM CDR Call Analytics & Statistics Reporting

Variphy offers solutions that go beyond traditional CUCM CDR call analytics and reporting. See how you can gain visibility into your data.

The Benefits of CPaaS for Business Communications

Here's an explainer on what is CPaaS, its advanced solutions, and why it's important to implement in your communication strategy.

Customer Success Story: University Hospitals of Cleveland

University Hospitals of Cleveland looked for a solution to manage their extensive network effectively and found Variphy.

6 Widgets to Add to Your Webex Calling Dashboard

Variphy Reporting and Analytics for Webex Calling gives you the flexibility to view and display your data how you'd like.

Customer Success Story: WakeMed Health & Hospitals

For WakeMed Health & Hospitals, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Variphy's Approach to Streamlining UC Cloud Migration and Multi-platform Management

Variphy's John C'de Baca discusses the challenges and strategies for organizations migrating to the cloud and navigating multi-platform solutions.

Top 5 Zoom Phone Metrics Every Business Should Track

Learn the 5 critical Zoom Phone KPIs that every business should track to gain valuable insights into calling environment.

Customer Success Story: Northwestern Health Unit (NWHU)

For Northwestern Health Unit (NWHU), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

4 Common Call Center Bottlenecks You Can Solve With Analytics

Discover how call analytics can help identify and resolve common call center bottlenecks like long wait times and high abandonment rates.

What Is Webex Calling? Overview Of Cisco’s Cloud Phone System

Customer Success Story: Mountain Area Health Education Center

For Mountain Area Health Education Center (MAHEC), pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Variphy Webex Calling Reports: Understanding Data Types & Metrics

Here's a deep dive on call data types you can use to enhance your Webex Calling reports.

Customer Success: Midland Health

For Midland Health, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Navigating the On-Premises to Cloud Migration: Key Insights from Variphy's CEO

CEO Layne Hoo explores the trends and challenges businesses are facing as they migrate to cloud calling.

Customer Success: Mercy Hospital

For Mercy, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Best Practices for Remote Team Management

Customer Success: Kelsey-Seybold Clinic

For Kelsey-Seybold, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Overcoming Common Reporting Challenges in Remote Settings

Best Practices for Remote Team Reporting

Variphy 16.2: New Features and Improvements

Variphy 16.2 is now available! Download it today.

Creating Comprehensive Reports for Calling Environments

Key Metrics for Remote Team Performance

Customer Success: Johns Hopkins All Children's Hospital

For Johns Hopkins All Children's Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Customer Success: Jersey Community Hospital

For Jersey Community Hospital, pulling CDR data was a cumbersome task, and the reports were difficult for non-technical executives to interpret.

Setting Up an Effective Calling Environment